The foot rollers are very strong.  Is this normal?

Reflexology tends to be an aggressive form of therapy based on the rigors our feet typically endure daily.  As stated above, like any form of therapy, moderation should be heeded during initial sessions using lower time intervals, as well as having days off between your first few massages.  The strength of the foot massage can also be reduced by turning down the airbag pressure. This will result with less pressure pressing the soles of your feet down onto the rollers.  Additionally users may wear a heavy pair of socks or use a small towel under each sole initially to help provide cushioning for a more enjoyable foot massage.

How can I reduce the massage intensity?

Like any form of therapy, moderation should be heeded during initial sessions using lower time intervals, as well as days off between your first few massages.  Additionally using a “throw blanket” on top of the back pad will assist in lowering the intensity level of your massage.  Infinity ™ also has a back pad insert available for purchase to reduce the intensity level in the same manner as the throw blanket.  In addition, to reduce the intensity, you can position the chair to an upright stance. The closer it is to this stance the softer the massage will be. The Auto Programs too, have a significant amount of the massage technique kneading, which has a higher intensity level.  By selecting the manual settings of Tapping, Knocking, and Shiatsu you can experience a more relaxed and softer massage.